What to Expect

Welcome to Rod’s Japanese Auto Care

We’re excited to have you and your vehicle in our care. Whether it’s your first visit or your tenth, we want to make your experience easy, informative, and stress-free from the moment you arrive.

When You Arrive: Where to Park & Who to See

When you pull up to the shop:

• Customer parking is located directly in front of our building. Look for the clearly marked spaces.
• Enter through the main office door right off the lot.
• You’ll be greeted by one of our service advisors — Zach, Jeffrey, or sometimes even Brittany (our COO).

What to Expect: Your Vehicle’s Digital Inspection

Every vehicle that comes through our shop receives a complimentary digital inspection — a core part of how we help you maintain your vehicle long-term.

Here’s why it matters:

• Maintenance is far less expensive than repairs caused by neglect.
• Our inspections are thorough, transparent, and educational.
• You’ll receive a digital report with photos, notes, and a color-coded system showing what’s good, what’s borderline, and what needs attention.

We walk you through everything, so you feel confident and informed when making decisions for your car.

View a sample inspection report

We’re Here to Guide, Not Sell

We’re not just a repair shop — we’re your partner in proper vehicle maintenance. Our goal is to educate and support you in making the best choices for your car, your budget, and your future on the road.

• We’ll go over your report with you, line by line.
• We’ll help you prioritize what’s urgent vs. what can wait.
• We’ll never pressure you — we want you to feel good about every decision you make.

Expertise You Can Trust

Our advisors and technicians attend regular training year-round to stay up to date with the rapidly changing auto industry. You’re getting the benefit of expert care from professionals who are constantly learning — so your vehicle is in the best hands.

Extra Perks to Make Your Visit Easier

• Complimentary shuttle rides to and from the shop
• After-hours drop-off and pick-up options
• Contactless payments
• Loaner vehicles available upon request and availability
• Financing options available to help manage larger repairs or services